Making A Purchase
Placing an order could not be easier. You can order online, by telephone or in person. To place an order online just browse our Online Catalogue and select the quantity of each product you require from each page and put them into the shopping basket by clicking the button adjacent to the product or, in some cases, at the foot of the page. After you have finished your selection, click “Checkout” and you will be asked for a few details that we need to be able to complete your request.
Your online “receipt” and automated email are not an order acceptance; we will formally confirm your request by a subsequent e-mail or phone and agree any delivery details with you. This is to protect us in the instance that a mistake has been made in pricing, we have inadvertently under priced goods or we are unable to supply a particular product for some reason.
Online orders can be paid for, securly, by credit or debit card – see ‘Credit Card Security’ below.
You can, if you wish, choose to pay for your order over the telephone by credit or debit card. This element of the transaction will be carried out ‘off-line’ and your credit card receipt will be included with your shipment.
Some products aren’t priced online and you can enquire about them via our online contact form or by telephone. To make an online enquiry all you need to do is click “Contact Us” and fill in the online enquiry form, we will aim to respond within one working day.
If you have any specific delivery instructions (e.g.: “boxes only, no pallets”) please let us know and we will do all we can to accommodate them. For all areas other than mainland UK please call for confirmation of price.
We will liaise with your nominated freight agent to ensure that your order is dispatched in a timely and satisfactory manner. We can dispatch using our own freight agent whereby costs will be advised and agreed before dispatch.
We will endeavour to meet any request for a specified time of delivery, however; time of delivery will not be of the essence of the contract unless expressly stipulated in writing. Failure to deliver by a quoted or specified time shall not be a ground for cancellation or refusal to take delivery.
It is important to check all deliveries and inspect for damage before signing for them. Damage or shortages must be noted on Carriers Delivery Sheet immediately and notice in writing given to the Company within 3 days of receipt of goods. Remember to keep the original delivery box for inspection by the courier – all carriers require you to inform us about damaged material or box shortages.
We’ll despatch your order within 24 hours if we have the products you have selected in stock, which we normally do. If a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.
Purchases for delivery in mainland UK are despatched by ‘next day’ post or courier and will normally be delivered to you the day after your order is placed. Our aim is to dispatch orders received by 12 noon on the same day if required. Orders received after this time will normally be dispatched the next working day. If you need items before a certain time i.e. before 9am, 10.30 or midday please call and we will confirm a price and availability.
For other destinations, times and prices vary please call for confirmation.
When your order is despatched we will advise by telephone or email.
All goods are carefully packed and shipped as soon as they are available to fulfil your order.
We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.
If any of your ordered items are not in stock, we will back order for you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.
VAT at the current rate applies to all orders dispatched for delivery within the UK and will also be charged on any EU order where we do not have the customer’s VAT number.
We guarantee that you will enjoy quality, service and value offered by The Flying Fox to you.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 03 301 138 098 or write to us at:
The Flying Fox
The Rick Yard
Marsh Gibbon, Bicester
Credit Card Security
Payments made online are taken via SagePay. The Flying Fox will never see your bank or credit card details when you pay online.
If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone.
The Information We Need and How We Use It
We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We do not disclose our customer’s personal information to third parties. We do not send unsolicited e-mail’s to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer’s privacy.
When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.
We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may unsubscribe at any time – just click the “unsubscribe” link at the foot of any email newsletter that you receive from us.
Data collected by this site is used to:
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
We may also use the information we collect, occasionally, to tell you about our progress and changes to The Flying Fox web sites.
If you would rather not receive this information, please indicate your wishes when submitting on-line forms or you may send an e-mail to firstname.lastname@example.org.
This web site sets a “Session” cookies, essential for the operation of the web site which is used to ‘remember’ user specific information only during the time that a user is using the web site. This cookie is deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. This is a ‘Category 1’ cookie within European legislation.
For more information on the use of Google cookies visit www.google.com/policies.
We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.
For more details visit the AddThis support page at www.addthis.com/privacy.
Your right to Cancel
If for any reason you are not satisfied with the product(s) you have bought from us, please return them to us in the original packaging and condition within 7 days of receipt.
For health and safety reasons, unless faulty, we are unable to accept the return of any goods where the packaging has been opened.
Please also enclose a letter explaining why you wish to return the product(s), and we will refund you in full within 28 days of the receipt of your returned order.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.
To return any products to us, please:
1. Make sure to tell us whether you want an Exchange or Refund.
2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
3. Pack the items safely, enclose the invoice and send it back to:
The Flying Fox
The Rick Yard
Marsh Gibbon, Bicester
Special ordered items may not be returned for credit.
The customer’s attention is specifically drawn to the manufacturers’ brochures and safety literature in respect of the correct use and application of products which the Company may supply.
The customer shall be wholly responsible for checking that such products are entirely appropriate for the use and application to which they may be put. The specification and description of the goods in our catalogues have been supplied by manufacturers and were correct to the best of the Company’s knowledge at the time of going to press.
In view of the rights claimed by manufacturers to change specification without notice and whilst all reasonable care is taken to ensure that due notification of such change is given customers are advised to check the exact specification of all goods PRIOR TO ORDER where variations will be material to performance.
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